Who do you see as patients?

We will see any full-time OTC employee and their legal dependents. If there is any question whether one of your family members is a legal dependent, please contact HR.

Which costs are covered at the clinic and which are not covered?

Full-time employees and their dependents are not charged for office visits or for annual physical labs. Any other labs, X-rays, pathology charges for surgical specimens, PAP smear interpretations and other services that are not performed on site are billed to your insurance.

What are the office hours?

Monday: 8:00a.m. – 12:00p.m.
Tuesday: 8:00a.m. – 12:00p.m.
Wednesday: 8:00a.m. – 12:00p.m
Thursday: 8:00a.m. – 12:00p.m.
Friday: 8:00a.m. – 12:00p.m.
Saturday: Closed
Sunday: Closed

Do you prefer appointments or walk-ins?

We see patients by appointment.

What is your phone number?

Our office phone is 417-866-3133 and fax is 417-866-3233.

Where are you located?

We are in Lincoln Hall, Suite 208 (first office on the left as you come in the main entrance).

When are fasting labs drawn?

Labs are drawn during your visit or another scheduled time if convenient for you

Who are the staff at the clinic?

  • Dr. Mark Chambers
  • Dr. Shelby Smith
  • Dr. Teresa Harrell
  • Dr. Rachel Toth
  • Joann Hosmer, RN
  • Karen Bradford
  • Katherine Roberson

Who pays for the clinic?

The Health and Wellness Clinic is provided by Dr. Higdon and the OTC Board as a benefit to the employees of OTC.

How often do I need a physical exam?

An annual physical is a good idea. We suggest that you schedule your annual physical exam on your birth month to help you remember.

What tests are done at an annual physical?

We typically do a complete chemistry panel that includes lipids (cholesterol, HDL, LDL, etc), blood sugar, liver enzymes, electrolytes, iron, BUN and creatinine. We also do a TSH (thyroid screen), CBC (White blood cell count and hemoglobin), PSA for males over 50 (Prostatic Specific Antigen to help detect prostate cancer). We also perform PAP Smears and do EKGs.

I already have a primary care physician. What does the clinic have to offer me?

We know almost all of the physicians in the area and work well for them. We can do your annual lab for you and fax the results to your physician. We can also see you when it is more convenient to come to the OTC clinic. We can then fax the records of your visit to your physician.

I really like my current primary care physician. Do I have to switch over to you to use the clinic for occasional acute care visits etc.?

Absolutely not! It is great that you have a physician that you know and trust. We would like for you to do a records release to us on your first visit in order for us to work more effectively with your physician and to communicate the results of your visits with us to them.

Are my records kept confidential?

Absolutely! We are a private office (Equality HealthCare) and contract with OTC to provide service. We have an electronic medical record that is dedicated to this office and we are the only ones with keys to the office. The office is protected by a separate dedicated alarm system. The only ones who will see patient information are the clinic staff, the patient and any referral physician (with the patient’s permission only).

Can you refill my prescriptions?

We require an office visit before refilling prescriptions.

What if I become ill during a time when the clinic is not open?

If you do not think that you can wait until office hours, your best option is to go to the Urgent Care or to the Emergency Department at Cox. [vc_toggle title=

What labs are not covered by the clinic?

Clinic can provide patients with a list of labs that are not covered.  Please ask a clinic employee for more details.

Do you offer telemedicine visits?

Yes, we do. Please contact the Health and Wellness Clinic at 417-866-3133.